FAQs

Q: How do I place an order?

Visit nuvaroin.com, browse our collection, select your size and colour, and proceed to checkout. You can also reach out via WhatsApp to place an order directly.

Q: Can I customise a T-Shirt with my own design?

Yes! We offer fully custom DTF (Direct to Film) printing. You can submit your design via WhatsApp (+971 55 993 0832) or through the custom order form on nuvaroin.com. Our team will send you a digital proof for approval before printing begins.

Q: What file formats do you accept for custom designs?

We accept PNG, PDF, AI, and PSD files at a minimum of 300 DPI for best results. JPEG is accepted but must be high resolution. If your file quality is insufficient, our team will let you know before proceeding.

Q: Can I make changes after submitting my design?

Yes, changes can be made before you approve the digital proof (mockup). Once you have approved the proof and production has started, changes are no longer possible. Please review the proof carefully before confirming.

Q: Can I return or exchange a custom-printed T-Shirt?

Custom-printed T-Shirts are non-returnable and non-exchangeable unless the item has a print defect or differs from the approved design proof. If the error is on our side, we will reprint or replace the item at no cost. This is why we always send a proof for approval first.

Q: Do you offer bulk or corporate orders?

Absolutely. We cater to bulk orders for businesses, events, schools, and construction companies. Contact us directly for pricing and timelines.

Q: How do I find the right size?

Each product page includes a detailed size guide. We recommend measuring yourself and comparing against our size chart before ordering.

Q: What payment methods do you accept?

We accept all major payment methods including credit/debit cards, bank transfers, and cash on delivery (where available). Please check the checkout page for available options.

Q: Is cash on delivery available?

Cash on delivery available for UAE locations.

Q: How can I track my order?

Once your order is dispatched, we will send your tracking number via WhatsApp or email. You can use this to monitor your delivery status.

Q: I received the wrong item — what do I do?

We sincerely apologise for any error. Please contact us within 48 hours of receiving your order via WhatsApp (+971 55 993 0832) or email (nuvaroin.com@gmail.com) with a photo of the item received. We will resolve the issue promptly.